Our organisational goals are dedicated to maintaining and improving customer satisfaction in terms of quality, costs, value and reliability. This commitment to a quality service helps ensure we meet our clients’ requirements.
We achieve these goals by:
Along with our clients, we consider it important to obtain external verification of the effectiveness of our quality systems. Obtaining ISO certification has added credibility to our service and demonstrates that we are meeting the needs of our customers. We are ISO certified for the following quality management systems:
ISO:9001 Quality Management System
ISO:14001 Environmental Management System
OHSAS:18001 Occupational Health and Safety Management System
Using approved quality management systems has delivered the following benefits:
Our customers are our constant focus. We recognise that by working in a culture committed to the continuous improvement of our services and quality procedures, we can ensure efficiency at all levels of our business.
Our people are our greatest asset and their development and training is the priority of management at all levels. All Gas Call Services engineers are fully qualified and enrolled with Gas Safe, the approved register for gas installers. We are dedicated to providing the highest standards of training and assessment of all our employees. In this way we maintain high standards of quality and safety.
Our management team ensures all Health, Safety and Quality Standards are dealt with professionally to maintain our quality systems. This along with the mandatory requirements that our employees and sub contractors follow agreed procedures ensures that quality is maintained to the highest possible standards throughout our work procedures.