Social Housing

Case Study – Aberdeen City Council

Case Study – Servicing & Maintenance Contract

An example of the service levels we are able to provide for clients and their residents


Aberdeen City Council

Contract Name

Annual Servicing, Maintenance and Repairs to Domestic Central Heating Installations

Contract Start Date

January 2013

Contract Length

2 years + 2 years extension option

Contract Value

Approx £1.5 million per annum


17,500 social housing properties, including 40 with renewable heating installations

Services Provided

Full 3 Star service contract including: Annual Service Visit; Maintenance; Breakdowns & Emergencies

Compliance Performance

100% of properties have valid Gas Safety Certificates

First Time Fix Performance

96% of repairs are fixed first time


Morning and afternoon appointments are offered; evening and weekend appointments are available if requested by the client

Customer Satisfaction

Assessed by the client using 10% quality audits

Number of Employees working directly on the contract

35-40 including 30 engineers with currently 1 Apprentice

TUPE experience

13 staff transferred over from the previous contractor

Client Relationship

We enjoy an excellent relationship with Aberdeen City Council

Added Value

We have provided the Council with information to support their Asset Management Strategy including recommendations where systems, controls, pipework and flues are not to current standards

Further Information

Please contact Andrew Stirling, Business Development Manager, Gas Call Services at:

t:      0141 766 3333


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